Office Hours: Mon - Fri 9,00 am - 5.00 pm, Sat 9.00 am - 2.00pm, Sun closed
About Us    |    FAQS    |    Customer Service Guarantee    |    Contact Us     1300 004 903

FAQs

Q: What is your cancellation policy?

0% cancellation fee applies for tours cancelled up to 7 days before the tour date.

50% cancellation fee applies for tours cancelled  within 1-7 days of departure.

100% cancellation fee applies for tours cancelled within 24 hours of departure when no notice is given.

A 100% cancellation fee applies for no-shows. Coast to Hinterland Tours accepts no responsibility for passengers failing to be at designated pick-up points at designated times.

If notice of cancellation is given and the tour is re-booked there is no charge.

Cancellation Fee is the total value of the tour/s.

Q: What if I want to change the date of my tour?

Tour dates may be changed up to 2 days prior to departure for a fee of $20 per person. Date changes within the 2 day period may be requested but Coast to Hinterland Tours reserves the right to refuse to grant any change due to insufficient notice.

Q: What if I am late?

No refund is payable if a passenger is not at the departure point at the nominated departure time to participate in the tour. Guests should ensure that they know exactly where the departure point is and should arrive there at least 10 minutes early.

Q: Does the tour operate in wet weather?

Our tours are not weather dependent. Actually the rainy days are always our busiest. All tours will depart regardless of rain or other weather conditions unless we are aware of conditions / forecasts that would make it unsafe to.

Q: Do you provide a pick-up service for the tour?

Pick up locations vary depending on the tour. Certain tours depart from the Maroochydore region, other tours depart from the Noosa region and some tours have pick up locations for both regions. Please check Coast to Hinterland website under each tour for details.

Q: Do I need to confirm my tour booking?

No, if you have paid in full and you have received a electronic voucher via email , then there is no need to reconfirm your booking.

Q: What if I have special dietary requirements?

You must add special comments when booking if you require special dietary requirements. Every effort will be made to accommodate your request, however Coast to Hinterland are unable to offer a guarantee for all of the partners we work with.

Q: How do babies and children travel on the tour van?

Parents and guardians  are responsible to provide all child restraint and booster seats.

Babies up to 6 months old

Babies up to 6 months of age must be in an approved rear-facing restraint that is properly fastened and adjusted. We recommend babies stay in a rear-facing restraint for as long as their size allows.

Babies and children—6 months to 4 years. Babies and children from 6 months and up to 4 years must be in an approved child restraint that is properly adjusted and fastened. The child restraint may be rear-facing or forward-facing with a built-in harness.

Children—4 to 7 years

Children aged 4 years and up to 7 years may be in an approved child restraint that is forward-facing with a built-in harness that is properly adjusted and fastened. They may also be in an approved booster seat secured with an adult lap-sash seat-belt or a fastened and adjusted H-Harness

Children 7 years and over

Children who are 7 years and over may sit in a standard seat with an adult seat-belt, or an approved booster seat/cushion secured with an adult lap-sash seat-belt or an H-Harness

Q: Can I take a wheelchair or a stroller on Tour?

Generally no, our tour van is not equipped to store wheelchairs or strollers due to limited storage space. Please enquire before booking for clarification on a particular tour.

Q: What is Coast to Hinterland Tours child policy?

We’re happy to welcome children on board our tours. Children’s prices apply for all children aged 3-14 years. Child seats are NOT available. Parents, guardians or the client are responsible to provide all child restraint and booster seats.

  •  Please be aware that our vehicles have limited storage space for prams or strollers.
    • Coast to Hinterland Tours reserves the right to refuse passage to those who insist on bringing items as described above or who cause unnecessary departure delays relating to this matter.
  • It is essential that we are aware of all guests travelling.
    • All travelling persons must have a separate seat allocated for their use. Carrying an infant on one’s lap or having them occupy space in the aisle is not permitted.
    • Any party arriving with undisclosed infants will be required to pay our child’s fare prior to boarding the touring vehicle. If there are no seats available for any undisclosed party to occupy, the entire travelling party may be denied the opportunity to travel and will forfeit their fares.
Q: Can I bring luggage on board the bus?

Our touring vehicles have minimal storage space, so any more than a small day pack is undesirable. Large bags, prams & strollers cannot be stored on board. If you need to bring along any more than this, please be sure to let us know at the time of booking, as it may be necessary to purchase an extra seat to accommodate your luggage.

Q: What are my payment options?

We require full payment at the time of placing your booking and accept all major credit cards. We can accept all major debit and credit cards from customers in every country in 135+ currencies.

You can book online, or you can contact us by phone or e-mail to secure a booking.