Fares are in Australian dollars, include GST (Goods and Services Tax) and are subject to change without notice.
Bookings are not confirmed until full payment is received. Places on tours are allocated strictly on the basis of when payment is received. Should tours be cancelled due to unforeseen circumstances by Coast to Hinterland Tours, a full refund will apply or guests may guests transfer on to the same tour at a later date, or a credit may be transferred across to a different tour at a later date.
Bookings can be transferred by you to another person at no cost but we must be advised of the name of replacement passenger.
0% cancellation fee applies for tours cancelled up to 7 days before the tour starts
50% cancellation fee applies for tours cancelled within 1-7 before the tour starts
100% cancellation fee applies for tours cancelled within 24 hours before the tour starts
100% cancellation fee applies for no-shows.
Tour dates may be changed up to 24 hours prior to departure for free, however, in some cases a fee of $20 per booking may apply depending on the tour. Date changes within 24 hours may be requested however Coast to Hinterland Tours reserves the right to refuse to grant any change due to insufficient notice.
Coast to Hinterland Tours accepts no responsibility for passengers failing to be at designated pick-up points at designated times.
A $200 deposit is required within 24 hours for all minibus charter bookings.
Full payment is required 14 days before travel for minibus bookings? Payment may be made with a credit card or bank deposit.
0% cancellation fee applies for minibus charters cancelled up to 14 days before the charter starts
50% cancellation fee applies for minibus charters cancelled within 14-7 before the charter starts
100% cancellation fee applies for minibus charters cancelled within 7 days before the charter starts
100% cancellation fee applies for no-shows.
Infants aged 0-2 years travel free of charge
Children aged 3 years and up to 14 years receive a discount as advertised for each tour
Adult fares apply to persons aged 15 years and over
No refund is payable if a passenger is not at the departure point at the nominated departure time to participate in the tour. Please wait outside the hotel 10 minutes prior to pick up time. Pick up times may vary depending on traffic. To ensure an accommodation pick up is arranged, please make sure you have made a reservation with Coast to Hinterland Tours at the time of booking.
State legislation permits a maximum number of 11 (eleven) passengers plus a driver. All passengers are to wear seat belts in seat belt equipped vehicles. Coast to Hinterland Tours is not responsible for the provision, installation and securing of children and child booster seats, capsules and child restraints. Parents, guardians or the client are responsible to provide, install and secure all child restraint and booster seats.
All tours will depart regardless of rain or other weather conditions unless we are aware of conditions/forecasts that would make it unsafe to. Full refunds are given if tours are cancelled prior to departure. All tours are subject to operational needs and changes that may result in some variations to published itineraries and inclusions.
Smoking by law smoking is prohibited on all Coast to Hinterland Tours vehicles.
Food & Beverages (Excluding water) are not to be consumed on any vehicle without prior approval from the driver. In such circumstances such as chartered services of a bond may be required to cover the risk of damage to the vehicle. Your responsibility for any damage is in accordance with these terms and conditions.
You are responsible for any charge levied in respect of any damage caused to a vehicle as a direct result of your booking or charter.
NO ALCOHOL is to be consumed in any of our vehicles at any time. There is to be no opened alcohol brought on the bus at any time. If you’d like to bring unopened alcohol on the bus, please request this with the driver prior to boarding the vehicle.
For the safety of other guests, persons considered to be intoxicated by either drugs or alcohol will not be carried and may be excluded from the tour or not boarded. No compensation or refunds will be paid.
Passengers are responsible for any damage caused to the vehicle as a direct result of your booking. Examples include vandalism, excessive vehicle cleaning due to food or beverage spillage, bodily fluids and breakage of interior or exterior fittings.
A fee may be charged if inappropriate damage or cleaning to the bus is caused. This includes body excretions and/or vomiting. A minimum $250 cleaning fee will apply for excretions and/or vomiting clean-ups.
Coast to hinterland Tours gives its advice on tour journey times in good faith and does not guarantee the completion of any journey in any specific time and will not be liable for loss or inconvenience caused by the actual journey time and or breakdown of the vehicle.
Unusual road, traffic and weather conditions are beyond the control of Coast to Hinterland Tours and the driver, and delays may occur. Late arrivals due to these and other occurrences out of the control of the driver are not grounds for cancellation of the tour.
Coast to Hinterland Tours does not accept liability for any damage to or loss of any property left upon the vehicle by a passenger. All lost property will be returned Coast to Hinterland Tours office and may be returned, Postage costs to return lost property are payable by the passenger.